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Communication at Work

Communication at Work

At the end of the day, this is the most irritating expression.

Communication at Work



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Robert Holland
Richmond.com
Tuesday, November 11, 2008

If you are annoyed by people who begin declarative statements with “At the end of the day,” you are not alone. Oxford University, which publishes the Oxford English Dictionary, puts the phrase at the top of its list of most irritating expressions.

 

Researchers at Oxford use a huge database to monitor the use of words and phrases in books, periodicals, in broadcast media and online so they know what to include in the dictionary. Along with new useful words, however, the database also identifies words and phrases that are overused, abused and just plain annoying.

 

Here are the worst offenders, according to Oxford:

  1. At the end of the day
  2. Fairly unique
  3. I personally
  4. At this moment in time
  5. With all due respect
  6. Absolutely
  7. It’s a nightmare
  8. Shouldn’t of
  9. 24/7
  10. It’s not rocket science
 

I would add a few of my own, some of which grew out of perhaps the most protracted and exhausting presidential campaign in U.S. history:

  • Joe the anything
  • Look
  • Maverick
  • Literally
  • OK?
  • Über- anything
  • Exactly
  • My friend
  • Impact
  • Leverage

When we overuse words, we diminish their meaning and, well, impact. You see? I can’t use that good word in an entirely appropriate manner because it has been so overused.

 

How do we avoid the use of cliché words and phrases and still convey what we mean? It’s not easy because when someone discovers a phrase that works beautifully, it is certain to be adopted by many others until it ends up on an Oxford list.

 

There are some things we can do. Avoid using words and phrases that make you or somebody else wince. Avoid using expressions simply because you believe they make you sound smart or hip. And perhaps the best strategy of all is to read good writing.

 

What are some of your choices for most irritating phrases? Share them with us so we all can avoid them.

 

Robert J. Holland owns Holland Communication Solutions LLC in Mechanicsville. He works with Fortune 500 companies and small businesses to help them develop communication programs that support business goals. He is also available to speak to business groups about workplace communication. You can reach him at robert@hollandcomm.com, at www.hollandcomm.com, or by calling (804) 368-0312.


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8 comments.
Erica - Email this User
12/1/2008 at 11:44:37 AM
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My boss says this alon with "at the end of the day" he says "that's not dialed in" another one that makes me nuts? "we have a disconnect here". Ok, I feel better now.


Kat - Email this User
11/12/2008 at 1:12:28 PM
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How about naming something the "First Annual"? It can be the first or an annual event but not both!


Lauren - Email this User
11/12/2008 at 9:08:24 AM
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Many of my coworkers begin nearly every sentence with the word "so." The most egregious example was when a coworker introduced himself in a class by saying "So... my name is (so and so)."

And yes, I replaced his real name with a pseudonym.


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"the short answer is..."
"the reality is..."
"going forward...."

"thanks" is used recklessly in email salutations.

"same --, different day," though usually very appropriate, is not funny or clever and is overused btw co-workers.


Robert J Holland - Email this User
11/11/2008 at 12:52:01 PM
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These are great examples! "Irregardless" goes on the list of non-existent words that also includes "incent," "impactful," "solutioning," and "gift" (used as a verb).


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Irregardless. *scream*


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My co-workers and I always tease each other and other people who use the phrase, "Does that make sense?" If you listen to it being said to someone, it sounds demeaning and condescending.


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I grow weary of hearing "you know" constantly. No, in fact, I don't know.



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